Since the new site launch, I see ‘access denied’ when I try and log in - why is that?

Tickbox.net recently launched a new site, and we moved over to a completely new system. As part of the migration to our new database, we removed users that had unsubscribed from Tickbox.net.

You may have unsubscribed from our mailing list at some point if you didn’t want to receive the email newsletter any longer. Even if you did ask to be removed from the mailing list, you were still able to log in with the old site, and still able to complete surveys. If you’re details used to work on the old site, but not on the new site, it's likely that this is the reason.

We would still love to have you on our panel however, and ask that you please re-register with us.

I’ve registered, but I still can’t log in - why is that?

When you first register, you will be sent two welcome emails from us - the first one will have details about your account (username and password etc.) and the second will contain a link to the profile survey. You must complete this profile survey in order to activate your account. As soon as you’ve finished the survey, you will be able to log in, and take part in all our other surveys.

I didn’t receive the second email with the link to the profile survey, how can I complete my registration?

If you didn’t receive the second email, or if you think that you’re email account has blocked the email, or has deleted it thinking it might be spam, then please contact us at info@tickbox.net and we will send you the link again.

My postcode isn’t accepted in the profile survey, and I can’t continue - what should I do?

The list of postcodes is always growing and changing, so if you find that the profile survey won’t let you continue because it does not recognise your postcode, please let us know by emailing info@tickbox.net, so that we can add it to our list.

How can I participate?

To become a member, complete the registration form and we’ll send you two emails explaining how to activate your account. One of the emails will contain a link to a profile survey - it only takes a few minutes, then you can get cracking with those surveys. Please note, you cannot log into the site until you have completed this profile survey. If you think that you’re email account has blocked the email, or has deleted it thinking it might be spam, then please contact us at info@tickbox.net and we will send you the link again.

What happens when I don’t participate?

If your account remains inactive for six months, we will send you an email asking you if you still wish to be a member. If you do not reply, we will de-activate your account, and you will no longer be able to take part in the surveys.

What happens to my data?

Details such as your name, address and email address are so we have a record should we need to contact you if you win. None of your information is viewed by any third party and is fully protected by our privacy policy)

The other details that you submit ensure that we only provide surveys and content that is relevant to you. All information collected during the surveys you complete are used for market research purposes only for our clients and comply fully with MRS Guidelines. All data collected from surveys is aggregated further ensuring that all participants keep full anonymity.

How will I know about current surveys?

You will receive our regular newsletter that will update you on any new surveys that have become available for you. You don’t need to wait for the newsletter though, you can visit us here any time you like.

How will I know if I win?

A member of our online team will email you with the details of your prize and ask that you reply to that email confirming your name and address so that we can confirm your membership and delivery address. If you have any reservations you can always call us using the freephone number provided in the email to confirm it is genuine before sending off your details.

What are my details used for?

Details such as your name, address and email address are so we have a record should we need to contact you if you win. None of your information is viewed by any third party and is fully protected by our privacy policy)

The other details that you submit ensure that we only provide surveys and content that is relevant to you. All information collected during the surveys you complete are used for market research purposes only for our clients and comply fully with MRS Guidelines.

On the Tickbox.net homepage, you can see some examples of how market research can be used to create news headlines. Also, you can view our press coverage page, which has further information on the press generated from the research by clicking here.

Where can I see the results/publications?

We can only publish results with prior consent from our clients and partners however much of the work we have carried out is for media usage so you may well see our surveys in the press, on TV or you may even hear us on the radio! You can see some examples of news that is generated by the research you take part in on our homepage (if you are logged in, you’ll need to logout to see this page). Also, you can view our press coverage page, with information on the client and the press generated from the research by clicking here. Keep an ear out though - you may even hear us on the radio!

I can’t log in, what do I do?

If you can’t remember your password, click here, and we’ll send you a password reminder via email. If you know you’re password, but are still having a problem logging in, please email us at info@tickbox.net and let us know the full name you registered with, and either your postcode or date of birth, so that we can find you in our database.

The surveys are not opening properly, what could be the problem?

The surveys open into another browser page; if the survey is not visible immediately, you may need to switch over to the new window.

If that is not the case, it may be that the software you have installed on your computer is not fully compatible with our own. We recommend that you use one of the latest browers available; they are more secure and will come with all the plug-ins needed to run our surveys. You can download a new browser free by clicking here.

What are my chances of winning?

On average we get between 1,000 and 1,500 entries per survey so there is a one - in - 1,500 chance of winning something (if there is only 1 prize per survey!) so your chances are pretty high!

How do I unsubscribe?

You can unsubscribe by going into ‘My Profile’ and clicking on the unsubscribe button at the bottom of the page. If you cannot remember your password, and wish to unsubscribe, please fill in the contact form by clicking here. Please be sure to provide us with the full name you used when you registered, as well as your postcode, or date of birth so that we can find you in our database.

How do I update my profile?

Once logged in, you will see the link to ‘My Profile’ in the navigation menu in the pink strip along the top of the screen. Here, you will see some of your general information, and a link to follow if you wish to update your personal details.

If, within a survey, I opt-in to receive more information, what will happen?

You may subsequently receive further information or a communication from the sponsor of that survey. Any contact (email) will include a reminder that you opted in to receive the information through the Tickbox.net survey and this is how your email address was obtained. No other information is passed onto a third party and only your email address is ever forwarded with your prior consent.

I’ve forgotten my password / username, where can I get this information from?

If you have forgotten your password, but you know the email address you registered with, then you can follow the ‘Forgotten your password?’ link (which is just below where you log in) - an email will be sent you with your password. If you cannot remember your username, please use the Contact Us form, and be sure to provide us with your full name, and either date of birth or postcode so that we can find you in our system.

I’ve spotted an error on a survey, who / how do I contact you to let you know?

We would really appreciate if you could let us know by either going to the Contact Us form, select the ‘Report an Error’ option and send us the enquiry or email us at errorreport@tickbox.net.

How many people are on this panel?

We currently have over 50,000 users on Tickbox.net from all over the UK.

There isn’t a relevant option for me to select in a survey - why is this?

It may be that we have outdated information regarding your age or area for example so you can view a survey that is not relevant to you.

On all surveys there is either the option to declare you are not suitable for the survey or we include options such as ‘None of the above’ to make sure you are not pressured (meaning our research is unbiased). If you come across a survey where you fell this is not the case, please do let us know, by emailing us at errorreport@tickbox.net.

How do I go about getting my friends involved?

If you know anyone that you think will like to take part in the surveys, then you can refer them to us. Once logged in, click on the ‘Refer-a-Friend’ link in the navigation menu (the orange strip along the top of the page). Fill in their details, and they will receive an email telling them about the site.

Where can I post comments about the site?

If you would like to make any comments about the Tickbox.net website you can either go to the Contact Us form, select the ‘Feedback’ option or you can email us at info@tickbox.net. If you can see an error with the site, or a survey, please email errorreport@tickbox.net.

How do I claim my prize?

A member of our online team will email you with the details of your prize and ask that you reply to that email confirming your name and address so that we can confirm your membership and delivery address. If you have any reservations you can always call us using the freephone number provided in the email to confirm it is genuine before sending off your details.

Why cant I see any surveys on my homepage?

If you cannot see any surveys on your homepage, then it just means that you've done them all! Keep an eye out for the newsletter in your inbox to let you know when new surveys have been published to your homepage. If you do not receive the newsletter, you can change your settings in the ‘My Profile’ page.

I’m interested in finding out more about how I would organise a survey with your company - how do I do that?

You can see more information about conducting research on our Corporate Info page, or alternatively, you can contact us by emailing Karen or Nik on info@tickbox.net or by calling +44 (0) 20 7251 9950.